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1win casino customer service

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No wonder! The opportunity to make a fortune and tickle your nerves at betting attracts a lot of very different people. And official site 1win has quickly risen to the forefront of the industry, offering users more than 10,000 online games in the most popular areas. In addition, the administration of the portal offers a wide range of betting lines on sports and cyber sports competitions. The platform also attracts with its bonus programme with a generous welcome bonus, cashback up to 30% and a rolling loyalty programme.

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The platform operates under the authorisation issued by the Curacao Gaming Commission, which guarantees the fairness of the games. For the convenience of gamblers, a section with answers to the most popular questions has been added to the site. The site also has a 24-hour 1win support service, whose managers are ready to provide prompt assistance. At the same time, the support team does not go on weekends or holidays.

1win has been operating since 2016, but had a different name until 2018. Since the platform got its name - 1win, it has become recognisable and very popular. All information about the activities of the platform is in open sources, as the bookmaker conducts its work as transparently as possible. If there are additional questions, answers to them can be obtained on request in the casino tech support.

Bookmaker 1 win got a calling due to close cooperation with famous football teams and various sports communities. This significantly increases the level of trust of partners and users.

1win official site guarantees the safety of personal funds and personal data of customers. The administration does not pass users’ information to third parties and does not publish it on unauthorised resources. Encryption technology in 1win reliably protects the financial resources of clients from hacker attacks and fraudulent penetrations.

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What issues does the 1win support team solve?

Visitors to the bookmaker’s main portal can ask any question of interest, including:

  • Registration and 1win login;
  • Making deposits and withdrawals;
  • casino bonus offers and the rules for receiving them;
  • Security of transactions and safety of personal data;
  • Terms and conditions of slots, live rooms and game shows;
  • Rules of betting on sports disciplines and betting on cybersports;
  • Participation in the loyalty programme and receiving cashback.

1win’s tech support team is made up of dedicated professionals working to ensure players have a positive experience. Therefore, if you have any difficulties, it’s worth contacting a manager straight away.

Contacting 1win tech support via mobile app

As on the official website, you can log in to 1win from the mobile version and take advantage of technical support. This is done via the online chat, the functionality of which is no different from the PC chat.

Sometimes it happens that the channel the user is using does not help to get an answer from the technical support service. In this case, it is necessary to use an alternative method. The most effective and prompt is the live chat 1win casino, where you can correspond with the operator in real time.

Technical support on the mobile version of 1win casino

The 1win mobile version makes it easy for customers to play the game wherever they want. If you can’t download 1win so that you can always have the game at your fingertips, you can use another option. All you need to do is open the official 1win website in your browser and log in to your account. If you don’t have an account yet, then you need to create one. The procedure is the same as on a PC, you just need to enter all the requested information and confirm your actions.

The mobile version of 1win gives access to all the features that are available on the PC. Here, customers can use deposit funds, conduct financial transactions, bet on sports, play casino games, receive bonuses, take part in promotions and tournaments.

In addition, users can contact technical support for advice and help in solving problems. Similar to the browser version of 1win casino, in the mobile version you can contact a specialist in any way that is also available on PC.

How to contact 1win customer support

Gamblers and sports betting fans can contact 1win tech support in three ways:

  • Live chat on the casino website.
  • Email address.
  • Telegram bot.

Let’s dwell on each option in more detail.

Telegram tech support 1win

To contact 1win support via Telegram, you need to click on the messenger icon in the bottom left corner of the site. This action will open the online casino’s Telegram news channel. Here participants will not be able to ask any questions, and therefore it is necessary to open the description of the channel. In the panel that opens, you need to click on the chat bot of the betting company @help_onewin_bot.

In the bot menu you can specify how to withdraw or top up the balance and where to download 1win application. You can also use special buttons to display information about current bonuses, vouchers, lotteries and to specify the terms of bets. To redirect to the manager, you need to click on the “Write to support” panel. The bot will give a link to an active support employee, ready to answer all questions.

A mobile phone number is also used to contact 1win tech support. To contact the operator you need to find the button with the image of a telephone receiver, click on it and call the displayed number. This method is quite effective, but the waiting time for an answer can be delayed in some cases. On average, the waiting period for communication from 1 win tech support ranges from 5 to 20 minutes. If you do not have enough time or patience, it is better to use alternative methods.

Live chat of 1win support service

You can also ask a question without leaving the official 1win website. To do so, just click on the message icon located in the bottom right corner of the portal. In the window that opens, users will be able to ask a question and receive detailed advice. Operators respond to the appeal within a few minutes.

Email 1win’s support team

The last way that users of the bookmaker’s office can use is to write a letter to the email address. As a rule, all appeals sent by e-mail are considered within a few minutes. However, in case of heavy workload, the response can go up to 24 hours. To speed up the process, we recommend you to formulate your question precisely and specify the reason for the complaint in the subject line.

1win support managers accept complaints at [email protected].

The most frequent requests from 1win users

The most common issues players address are the following:

Login to 1vin

Since registration on the site is a prerequisite for playing for money, it is not surprising that so many newcomers ask for counselling. Despite the fact that the administration has tried to facilitate the process of creating an account, difficulties still arise. Most often this happens because the new user missed certain information, which is fraught with consequences.

So, if a new user makes several unsuccessful attempts, his or her account may be frozen. In addition, incorrectly entered data can cost an inattentive player winnings. 1win support representatives will gladly do everything to make the procedure successful.

login 1win

Conducting transactions

The conditions for making transfers are one of the main criteria by which players choose a gambling institution. As a rule, it is easy to replenish the game account. But the process of withdrawing winnings can cause untrained users some difficulties. Online casino operators will help to solve any difficulties related to transactions.

Casino Bonus Offers

It’s no secret that serious competition thrives in the gambling market. In the fight for users, gambling establishments develop whole packages of promotions and all sorts of bonuses. Free spins, increased cashback, deposit multiplications and so on.

However, despite the attractiveness of bonus programmes, each casino offer is limited to certain conditions. Often on the issued plushies imposed wager or time limits on wagering. To avoid getting confused by the variety of bonuses and rules, 1win users can contact support.

A breakdown of the game collection

1vin online casino offers an extensive collection of slots, live dealer rooms, game shows and Turbo Games. The site also features table and card entertainment, including a full-fledged poker room. Not to forget the ever-expanding game collection. It is no wonder that beginners and experienced gamblers are sometimes lost in the variety of online games.

In this case, to help users will come to the support operators. Managers will ask leading questions, clarifying preferences and will certainly pick up entertainment to taste. In addition, sapport representatives will be able to provide detailed information on each tittle or direction of gambling activity. Participants will be able to clarify and the rules of each individual slot machine.

Of course, this is not a complete list of services that can provide employees of the technical department. Employees of the betting company will be able to answer any of the questions related to the activities of the platform.


The platform management has developed several reliable ways to contact 1win support operators. First of all, you can activate live chat by clicking on the message icon in the bottom right corner of the site. Secondly, representatives of the support service accept enquiries via the bookmaker’s email address - [email protected]. Thirdly, participants will be able to get advice in the popular messenger Telegram.
First you need to open the Telegram news channel by clicking on the messenger icon in the bottom left corner of the portal. Then go to the online casino bot by clicking on @help_onewin_bot in the channel description. Redirection to the operator tech support 1win, is carried out by clicking on the panel Write to support in the bot menu.
1win’s customer support representatives work to provide online casino users with a comfortable gaming experience. Therefore, members can contact support for any questions, starting with account registration. In addition to this, users are most often consulted about transactions and the platform’s game collection. Also, players seek clarification on the rules of the casino’s bonus offers.
For the convenience of gambling enthusiasts who have joined the platform, the official 1win website has a FAQ section. Here gamblers will find answers to the most popular questions related to the operation of the site.

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